Trainer

• The Company will ensure that an appropriate substitute trainer will accommodate the courses if the scheduled trainer cannot attend due to illness or a significant family or other unforeseen event.   
• The trainer will ensure that the course programme schedule is adhered to, this is specific to start and finish times as well as the allocated coffee/lunch breaks.

Participant

• Each course will have a maximum number of anticipated participants/families.  The programme schedule will state clearly the start and finish of each course; it is expected that participants will respect this time schedule adhering to the times allocated for the start, finish and allocated breaks of the course.
• A register of participants to each course will be kept by the Company and shared with the Commissioning Agency
• It is the participant’s responsibility to sent apologies if personal or professional circumstances prevent their attendance.  This will be recorded on the register. 
• Every participant will be asked to complete an evaluation form. 
• The results from the evaluation forms will be passed to the Commission Agency either quarterly or one completion of a course.

November 2025

Due for review November 2026